Terms of Service

Last updated: January 2025

These Terms of Service (the "Terms") govern your access to and use of the services provided by Go Rogue Ops LLC ("Go Rogue Ops," "we," or "us"). By engaging us for consulting, automation, or maintenance services, you agree to be bound by these Terms.

1. Services

We offer automation consulting, implementation, advisory, and maintenance services as outlined in our proposals and service descriptions. Each engagement is governed by a separate statement of work or master services agreement that details scope, deliverables, timelines, and pricing.

2. Client Responsibilities

You agree to provide timely access to personnel, systems, credentials, and data necessary for us to deliver the services. You are responsible for the accuracy of information supplied, prompt feedback during reviews, and completing internal approvals that affect the project timeline.

3. Fees and Payment

Fees, payment schedules, and invoicing terms are defined in the applicable statement of work. Unless otherwise specified, invoices are due within fifteen (15) days of receipt. Late payments may incur service suspension and interest at the lesser of 1.5% per month or the maximum permitted by law.

4. Intellectual Property

Pre-existing intellectual property owned by either party remains that party's exclusive property. Upon full payment, you receive a non-exclusive, non-transferable license to use the deliverables for your internal business purposes. We may reuse anonymized learnings, frameworks, and tooling developed during the engagement.

5. Confidentiality

Each party agrees to protect the other's confidential information with at least the same degree of care used to safeguard its own sensitive data and to use such information solely for fulfilling the engagement. This obligation survives termination of the services.

6. Warranties and Disclaimers

We warrant that we will perform the services in a professional and workmanlike manner. Except for the foregoing limited warranty, the services and deliverables are provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption. Our total liability for any claim arising out of these Terms will not exceed the amounts you paid to us for the services giving rise to the claim during the twelve (12) months preceding the event.

8. Indemnification

You agree to indemnify and hold us harmless from any third-party claims, damages, or expenses arising from your misuse of the deliverables, violation of applicable laws, or breach of these Terms, except to the extent caused by our gross negligence or willful misconduct.

9. Termination

Either party may terminate the services for cause if the other party materially breaches these Terms and fails to cure the breach within ten (10) days of written notice. Upon termination, you will pay for work completed up to the termination date and return or destroy our confidential information upon request.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflicts of law principles. Any disputes will be resolved in the state or federal courts located in Duval County, Florida, and each party consents to the jurisdiction of such courts.

11. Updates to These Terms

We may update these Terms from time to time. Material changes will be communicated through our website or via email. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms should be directed to hello@gorogueops.com.